Compliance

How RealPay manages legal, regulatory and financial crime risks across our countries of operation.

Last updated October 2026

1. Applicable requirements

RealPay provides services through the relevant contracting entity, subject to the laws, regulatory approvals and payment system requirements applicable to that entity, service and country. Product availability and regulatory status may differ between countries.

2. Financial crime prevention

Our controls address money laundering, terrorist financing, proliferation financing, sanctions and fraud. They include customer and business due diligence, beneficial ownership verification, risk assessments, ongoing monitoring, screening and reporting where required. Merchants must provide accurate information, supporting records and updates throughout the relationship.

3. Privacy and records

We process personal information on lawful grounds, apply appropriate safeguards and retain records for applicable legal and operational purposes. Our Privacy Policy explains processing, disclosures, retention and available rights. Transfers of personal information between countries are subject to applicable data protection requirements.

4. Payment and regulatory requirements

We apply relevant banking, payment system and scheme requirements to the services provided. We may restrict services where required by law or permitted by the applicable agreement to manage compliance or security risks and cooperate with competent authorities where legally required or permitted.

5. Governance and assurance

Our compliance framework includes policies, staff training, risk reviews and oversight. Information on relevant approvals, assessments or certifications may be provided on request, subject to their scope and confidentiality restrictions. This overview does not replace applicable laws or your merchant agreement.

6. Contact

Compliance enquiries: compliance@realpay.co.za

Information Officer: Compliance and Risk Manager | +27 12 347 0729

Local regulatory or privacy contacts will be provided where applicable.