Product
Nedbank Pay
Give Nedbank customers a fast, secure way to pay directly from their banking app. Instant confirmation, zero chargebacks, no card details required.
Nedbank Pay is a bank-authenticated, real-time payment method that allows Nedbank customers to pay your business directly from their Nedbank account through their banking app. The customer is redirected from your checkout to Nedbank's secure environment, authenticates the payment with their banking credentials, and the funds are confirmed to your business immediately.
Like all credit-push payment methods, Nedbank Pay carries full payment finality, the transaction is initiated and authenticated by the customer through their own bank, making it non-reversible and completely free of chargeback risk for the merchant. Once confirmed, the payment is done.
Nedbank remains one of South Africa's major banks, with a large and loyal customer base concentrated particularly among professionals and businesses. For merchants in that segment, offering Nedbank Pay removes a meaningful point of friction at checkout, replacing the manual card entry process with a familiar, trusted in-app payment experience that customers are more likely to complete.
What's included
Authenticated In-App Payments
Payment is completed inside the Nedbank banking app, authenticated with the customer's existing bank security. No sensitive credentials are exposed to the merchant at any point.
Instant Payment Finality
Nedbank Pay is a credit-push transaction, customer-initiated and bank-authenticated. Once confirmed, payment is final, non-reversible, and settled in real time.
Targeted Nedbank Audience
Optimised for Nedbank's customer base, offering a checkout experience that feels native to their banking environment and drives higher conversion among that segment.
Zero Merchant Fraud Exposure
Authentication occurs within Nedbank's own systems. The merchant is never exposed to card numbers, banking credentials, or card-not-present fraud risk.
Simplified Checkout Flow
Payment amount and reference are automatically passed to the banking app, the customer confirms in a few taps. No manual data entry, no copy-paste references.
Who it’s for
Nedbank Pay is most relevant for businesses with a significant portion of Nedbank customers in their payment mix:
- E-commerce businesses and online service platforms with professional or business-focused audiences
- Businesses looking to reduce cart abandonment among Nedbank's banking customer base
- Merchants wanting to offer a fraud-free, non-disputable alternative to online card payments
- For anyone who needs secure payment solutions
Frequently asked questions
How is Nedbank Pay different from an EFT transfer?
A standard EFT transfer requires the customer to manually log into their bank, copy payment details, and send proof of payment. Nedbank Pay is instant, automated, and confirmed in real time, with no manual steps required.
Can a Nedbank Pay payment be reversed?
No. As a customer-authenticated credit-push payment, it is final upon confirmation. The merchant assumes zero chargeback or reversal risk.
Does the merchant need to bank with Nedbank to accept Nedbank Pay?
No. The merchant can hold accounts at any bank. Only the paying customer needs to be a Nedbank account holder.
Is Nedbank Pay secure for the customer?
Yes. The entire authentication process happens inside Nedbank's own banking environment using the customer's established security methods. No financial credentials are shared with the merchant.
What happens if the customer abandons the app before confirming?
The transaction is not completed and the merchant is notified that payment was not received. No funds are moved and no order is fulfilled.
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Included features