Product
RealPay Agent Portal
The Agent Payment Portal is an all-in-one payment collection tool built for sales teams, reps, and call centers to collect payments instantly over the phone.
By combining multiple digital payment methods into a single, easy-to-use interface, it gives your team the flexibility to choose the exact payment option that works best for each customer. The system keeps sensitive financial details completely private, allowing agents to secure immediate, non-disputable transactions and set up recurring billing without any payment friction.
RealPay's Agent Payment Portal provides a centralised web interface for agents to initiate payment requests and set up recurring collections during customer calls. Agents select from integrated payment methods and send a transaction-specific request, allowing customers to complete payment without verbally disclosing sensitive card or banking details. The platform supports automated recurring payment schedules, payment tracking and reporting. Role-based permissions restrict access to client information and confidential reports to nominated users, while a dedicated dashboard provides visibility into individual agent sales performance.
What's included
Full Suite of Instant Payment Methods
Access a full suite of instant payment methods within a single portal, giving agents total flexibility to close sales on the spot.
Distraction-Free Customer Checkout
Customers see only the specific payment request sent to them, creating a clean, distraction-free checkout experience.
Secure Phone-Based Collections
Process transactions safely over the phone without customers ever having to share sensitive card or bank details out loud.
Immediate, Non-Reversible Settlement
Funds clear immediately with non-reversible settlement, giving your business total certainty on every completed sale.
Automated Recurring Billing
Set up automated recurring payment schedules instantly, backed by full tracking and reporting features across all integrated payment options.
Role-Based Access and Agent Performance Dashboard
Keep confidential business reports restricted to nominated managers while monitoring individual agent sales performance through a dedicated dashboard.
Who it’s for
RealPay Agent Portal is built for businesses that collect payments during live customer interactions, where speed, security, and flexibility matter most:
- Sales teams and field reps closing deals and collecting deposits during outbound or inbound calls
- Call center operations processing one-off payments and recurring mandate sign-ups on the phone
- Insurance and financial services businesses onboarding customers with immediate premium collection
- Subscription and membership businesses setting up recurring billing during the sales conversation
- For anyone who needs secure payment solutions
Included payment methods
Absa Pay
IncludedLet Absa Bank customers pay you instantly through their banking app. Final, fraud-free, and confirmed within seconds.
- Instant Payments
- Non-Disputable
- Integration Ease (API Access)
Capitec Pay
IncludedGive Capitec Bank customers a fast, trusted payment experience. Instant, non-reversible, and authenticated through their own banking app.
- Instant Payments
- Non-Disputable
- Integration Ease (API Access)
Capitec Recurring
IncludedBank-authenticated recurring collections from Capitec Bank clients. Dispute-resistant, digitally confirmed, and built for South Africa's fastest-growing customer base.
- Recurring Payments
- Tracking
- Non-Disputable
- Integration Ease (API Access)
DebiCheck
IncludedSouth Africa's bank-authenticated debit collection system. Eliminate disputes, secure mandates, and protect your recurring revenue from day one.
- Recurring Payments
- Tracking
- Non-Disputable
- Risk Reduction (Verification)
- Integration Ease (API Access)
Nedbank Pay
IncludedGive Nedbank customers a fast, secure way to pay directly from their banking app. Instant confirmation, zero chargebacks, no card details required.
- Instant Payments
- Non-Disputable
- Integration Ease (API Access)
PayShap
IncludedSouth Africa's real-time interbank payment system. Send and receive money instantly, 24/7, using just a mobile number or ShapID.
- Instant Payments
- Non-Disputable
- Integration Ease (API Access)
Frequently asked questions
Do customers have to share card or bank details over the phone?
No. Agents send a transaction-specific payment request and the customer completes payment through a secure digital channel. Sensitive financial details are never spoken aloud or handled manually by the agent.
What payment methods can agents use in the portal?
Agents can initiate collections using DebiCheck, Capitec Pay, Capitec Recurring, Absa Pay, Nedbank Pay, and PayShap (RTP) from a single interface, choosing the option best suited to each customer without switching systems.
Can agents set up recurring payments during a call?
Yes. The portal supports automated recurring payment schedules, allowing agents to secure an initial payment and establish ongoing billing in the same interaction.
Who can access client information and business reports?
Role-based permissions restrict access to client data and confidential reports to nominated users, ensuring sensitive information is only visible to authorised managers and team leads.
Can managers track individual agent performance?
Yes. A dedicated dashboard provides visibility into agent sales activity, giving managers the data they need to monitor performance, identify trends, and support team coaching.
Available in
Suited for
Payment flow
Integration
Included features
Optional add-ons